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This privacy policy sets out how Sikla UK Ltd uses and protects your personal data. This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a copy of the policy here: [LINK]
This policy was last updated in December 2025.
This privacy policy gives you information about how Sikla UK Ltd collects and uses your personal data through your use of this website, including any data you may provide when you use our website.
This website is not intended for children and we do not knowingly collect data relating to children.
This privacy policy is subject to change and we will notify you of the latest version on this webpage and provide a date of then the changes were applied.
Controller
The Sikla Group (Group) is made up of different legal entities. This privacy policy is issued on behalf of the Group so when we mention "Sikla UK Ltd", "we", "us" or "our" in this privacy policy, we are referring to the relevant company in the Group responsible for processing your data. [We will let you know which entity will be the controller for your data when you purchase a product or service with us.] [Sikla UK Ltd] is the controller and responsible for this website.
We are committed to protecting your personal data and your privacy. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (section 11), please contact the DPO at jen.bradley@sikla.com.
Personal data means any information about an individual from which that person can be identified.
When interacting with our website, we may collect, use, store and transfer the following types of personal data:
Identity Data includes first name, last name, or similar identifier, title, [date of birth and gender].
Contact Data includes address, email address and telephone numbers.
Transaction Data includes [details about payments to and from you and other details of products and services you have purchased from us].
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
Usage Data includes information about how you interact with and use our website, pages visited and time spent on the website.
We do not collect any sensitive information (health, race or religion) unless required and with your consent.
We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
Data is collected in several ways depending on your interaction with the website. We use different methods to collect data from and about you including through:
Direct Interactions: When you fil out forms, subscribe to newsletters, contact us or request services such as plugin software or CPDs.
Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies[, server logs] and other similar technologies. [We may also receive Technical Data about you if you visit other websites employing our cookies.] Please see our cookie policy [LINK] for further details.
Third parties: We may receive personal data from analytics and marketing platforms, such as Google Analytics and HubSpot (both of which are based outside of the UK) where you have interacted with our content or services. These platforms collect data based on your consent and preferences.
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation to which we are subject. We will identify the relevant legal obligation when we rely on this legal basis.
Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Lawful Basis | Data type | Purpose |
|---|---|---|
Consent | Email address | Opt-in to receive marketing communications or agree to the use of cookies. |
Contract | Name and job title |
We do not use automated decision-making or profiling in our data processing activities.
Direct marketing
During the registration process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from us. You will receive marketing communications from us if you have requested information from us.
We may also analyse your Identity, Contact, Technical and Usage Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.
Third-party marketing
We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.
Opting out of marketing
You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us [LINK].
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.
Cookies
We use cookies to enhance your experience. Cookies are small text files stored on your device. Some cookies are essential, while others help us understand user behaviour.
Your personal data will be used to:
Respond to enquiries and provide customer service support
Deliver services or information you have requested
Improve website functionality and user experience
Send newsletters and marketing communications (with your consent)
Monitor website usage and performance via analytic tools
Comply with legal obligations
We use the following tools to improve user experience and marketing effectiveness:
Google Analytics
Google Analytics to understand how visitors interact with our website. This service, provided by Google LLC, uses cookies to collect anonymous data such as pages visited, time spent on site, and browser information.
Data may be transferred to Google servers outside the UK, including the USA. IP anonymisation is enabled, meaning your IP address is shortened before transmission to Google. Google does not combine this data with other information it holds.
You can opt out of Google Analytics by adjusting your cookie preferences or installing the browser add-on available at: tools.google.com/dlpage/gaoptout
HubSpot
Manages forms, email campaigns, and CRM; tracks user interactions with consent.
We do not sell your data. We may share your personal data where necessary with the parties set out below for the purposes set out in the table.
Purposes for which we will use your personal data:
Trusted service providers (IT support and email platforms).
Sikla entities within the Group.
Legal or regulatory authorities if legally required.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We share your personal data within the Sikla Group and this will involve transferring your data outside the UK.
Whenever we transfer your personal data out of the UK to countries which have laws that do not provide the same level of data protection as the UK law, we always ensure that a similar degree of protection is afforded to it by ensuring that the following safeguards are implemented:
Adequacy decisions
Specific Standard Contractual Clauses (SCCs).
We ensure your personal data is protected by requiring all our group companies to follow the same set of rules when processing your personal data. These rules are called "binding corporate rules" (BCR). To view our BCR, see section 12 for contact details.
We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We retain your personal data only for as long as necessary for the purposes stated above or as required by law.
Retention periods vary depending on the type of data and purpose. For example:
Contact form enquiries: Retained for up to 12 months.
Newsletter subscriptions: Retained until you unsubscribe.
Analytics data: Retained for up to 26 months.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity and Transaction Data) for 6 years after they cease being customers for tax purposes.
You have a number of rights under data protection laws in relation to your personal data.
You have the right to:
Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact our DPO in the following ways:
Email address: miltonkeynes@sikla.co.uk or jen.bradley@sikla.com
Postal address: 3 Newmarket Court, Milton Keynes, MK10 0AG
Telephone number: 01908 281 052
We implement appropriate technical and organisational measures to protect your data, including:
Secure servers and encryption
Access controls and authentication
Regular security audits and staff training
Despite our efforts, no system is 100% secure. If we experience a data breach, we will notify affected individuals and the regulator as required.
You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.
We keep our privacy policy under regular review.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Responding to enquires or to fulfil a request
Legitimate interests | IP address | Website analytics for tracking website usage |
Legal obligation | Contact details | Complying with applicable laws |
When interacting with our website you will be asked to consent to cookies for analytic purposes through a cookie banner or pop up. By not consenting to these cookies, you might find elements of our website do not work.
You have the right to manage your cookie preferences via our cookie banner/privacy settings.
Our full Cookie Policy can be viewed here, which includes:
A list of cookies used
Their purpose
Instructions on how to manage or withdraw consent
In some circumstances you can ask us to delete your data: see [section 12] below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see OPTING OUT OF MARKETING in section 4 for details of how to object to receiving direct marketing communications).
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
If you want us to establish the data's accuracy;
Where our use of the data is unlawful but you do not want us to erase it;
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
If you wish to exercise any of the rights set out above, please contact us see Contact details (section 12).
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.